Frequently Asked Questions
Quick answers about orders, shipping, products, payments, returns and tracking.
Orders
How do I know my order was successful?
After checkout, an order confirmation is normally sent to the email address provided. Please check your spam or junk folder if needed.
Can I cancel or change an order?
Contact service@vuzqaro.com as quickly as possible. We will try to assist before fulfillment begins, but changes cannot be guaranteed once processing has started.
I entered the wrong address. What should I do?
Contact us immediately with your order number and correct address. Once a package has entered shipment, redirection may not be possible.
Shipping
How long does processing take?
Orders are generally processed within 1β3 business days.
How long does delivery take?
Typical estimated delivery is approximately 7β15 business days after shipment, depending on destination and carrier conditions.
How do I track my order?
Tracking information may be sent by email when available. Use the tracking number with the applicable carrier.
Products
Will the color look exactly the same in person?
We aim to display products accurately, but lighting, photography and screen settings may cause slight differences in color appearance.
How should I care for my jewelry?
To help preserve appearance, avoid unnecessary exposure to water, perfume, cosmetics, chemicals and prolonged moisture. Store pieces separately when not in use.
Returns & Refunds
Can I return an item?
Eligible items may be requested for return within 30 days after delivery, subject to our Return & Refund Policy.
What if my item is damaged or incorrect?
Contact us promptly with your order number and clear photos so we can review the issue.
Payment
What payment methods are available?
Available payment methods are shown during checkout and may vary depending on location and payment provider.
Is checkout secure?
Payments are processed using supported payment infrastructure. Do not send full card credentials to us by email.